Org Blueprint
R-061HumanSupportP1 · ImportantPlanned
Customer Success Manager
Owns a portfolio of customer relationships; drives adoption and renewal.
Live Ops
Responsibilities
- Quarterly business reviews
- Adoption tracking
- Renewal coordination
Inputs
- · Account portfolio
Outputs
- · Healthy accounts
- · Renewals booked
Qualifications
- CSM background
KPIs
NRR per bookLogo retention