Org Blueprint
R-052HumanSupportP1 · ImportantPartial
Customer Support Tier 1
First-line customer support — handles common issues and routes complex ones.
Live Ops
Responsibilities
- First-line ticket response
- Common-issue resolution
- Tier 2 escalation
Inputs
- · Support tickets
Outputs
- · Resolved tickets
- · Escalations
Qualifications
- Customer-facing experience
- Multi-language a plus
KPIs
First-response SLACSAT